Return, Replacement & Refund Policy

At OmmRudraksha, we are committed to delivering authentic and high-quality products. If you are not fully satisfied with your purchase, we offer a clear and transparent return policy.

Return Eligibility (Within 15 Days)

You may request a return or exchange within 15 days from the date of delivery under the following conditions:

• ✔ Product is unused and in original condition
• ✔ Original packaging, tags, and invoice are available
• ✔ Product is not physically damaged after delivery

Damaged, Defective or Incorrect Product

If you receive a product that is damaged, defective, or different from your order:

• ✔ Contact our Customer Support within 48 hours of delivery
• ✔ Share photos of the product and packaging
• ✔ Keep the product unused and in original packaging

In such cases:

• ✔ We will offer replacement or full refund
• ✔ Shipping charges will also be refunded (if applicable)

Returns Due to Personal Preference

If the product does not meet your expectations:

• ✔ Returns are accepted for Rudraksha malas only
• ✔ Product must be unused and in original packaging
• ✔ All complimentary items must be returned

Note: Individual beads, customized items, and used products are not eligible for return under this category.

Non-Returnable Items

• ✖ Used or worn Rudraksha or jewellery
• ✖ Customized or specially ordered products
• ✖ Products without original packaging or invoice
• ✖ Items damaged due to misuse or improper handling

Return Process

1. Return via Store (if applicable)

• ✔ Contact customer support for approval
• ✔ Visit the assigned store location
• ✔ Carry original invoice and unused product

2. Return via Courier Pickup

• ✔ Contact support within 15 days
• ✔ We will arrange pickup (where available)
• ✔ Keep airway bill safely for tracking
• ✔ Product must be properly packed

Refund Policy

• ✔ Refund will be processed after product inspection
• ✔ Refund will be issued to the original payment method

Refund Modes:

• Credit Card / Net Banking → Refunded to original account
• Cheque / DD → Refund via cheque to billing address

Refund processing time: 7–10 working days after receiving the product.

Note: Delays due to banking processes are beyond our control.

Need Help?

For any queries regarding returns or refunds:

• 📧 Email: support@ommrudraksha.com
• 📞 Contact via Customer Support

Our Commitment

We strive to provide a smooth and transparent shopping experience. Your trust and satisfaction are our top priorities.