Shipping, Delivery & Returns Policy

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🚚 Shipping Charges

• Free Shipping on orders above ₹500 (India)
• Orders below ₹500 – ₹80 shipping charge
• International orders – ₹2000 to ₹2500 (depending on weight & location)
• Free international shipping above ₹18,000

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⏱ Delivery Time

• India: 2–4 days after dispatch
• International: 5–10 days (up to 15 days depending on destination)

Delivery timelines may vary due to customs, courier delays, or product availability.

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📦 Shipping Partners

We use trusted logistics partners including:

• EMS Speed Post
• FedEx
• Aramex
• DTDC & other regional couriers

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🌍 International Shipping

We ship worldwide including: USA, UK, UAE, Australia, Singapore, Malaysia, South Africa, Qatar, Oman, Mauritius and more.

• Custom duties are NOT included
• Customer must pay duties as per country rules

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📦 Order Tracking

Once your order is shipped, you will receive:

• Tracking number
• Courier details via email

You can track your shipment within 24 hours.

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❗ Delayed Orders

If your order is delayed beyond expected delivery:

📧 Email: support@ommrudraksha.com

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🔁 Returns & Refund Policy

• Return request must be raised within 7 days
• Product must be unused, original condition
• Customized items are NOT returnable
• International orders are NOT eligible for return

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💰 Refund Process

• Refund initiated after quality check
• Refund time: 5–10 working days
• COD refunds via bank transfer

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❌ Order Cancellation

• Allowed within 24 hours of placing order
• Not possible after shipment

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📦 Special Note for Rudraksha Orders

Shipping cost depends on:

• Destination country
• Order weight

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🔐 Packaging & Safety

• Water-proof packaging
• Tamper-proof sealing
• Safe & secure dispatch

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📞 Need Help?

Contact our support team for any shipping or order issues.

📧 support@ommrudraksha.com