Return Policy Help
Return Policy Quick Help
The Product Return Policy is the complete policy. This page provides a short summary only.
Eligible returns
Eligible return requests must be raised within 15 days of delivery. Personal-preference returns are limited to eligible Rudraksha malas. Items must be unused, in original condition, and returned with original packaging and invoice.
Items not eligible for personal-preference return
Individual beads, customised or specially ordered items, used or worn products, and products without original packaging or invoice are not eligible.
Damaged, defective, or incorrect items
Contact Customer Support within 48 hours of delivery and share product and packaging photographs. Approved cases are eligible for replacement or refund, including applicable shipping charges.
Refund timing
Approved refunds are initiated after product inspection and normally take 7 to 10 working days to reach the original payment method, subject to banking timelines.
