Cancelling an order

Placing an order on Ommrudraksha is considered a confirmation of purchase. However, we understand that situations may change, and you may need to cancel your order.

When Can You Cancel an Order?

Order cancellation is possible under certain conditions, especially if the order has not yet been processed, prepared, or shipped.

• If the product has not been packed or dispatched
• If customization or energization has not started
• If cancellation is requested within a reasonable time after placing the order

How to Request Cancellation

To cancel your order, please contact us as soon as possible:

• Submit a request via the Contact Us page
• Provide your Order ID and details
• You may also call our support number for faster assistance

Our team will review your request and confirm whether cancellation is possible.

Refund Process

If your order is successfully cancelled, the refund will be processed back to your original payment method within a reasonable time frame.

Important Notes

• Orders that are already shipped may not be eligible for cancellation
• Returns (if applicable) will follow our return policy
• Repeated cancellations may lead to restrictions on future orders

We always recommend contacting us early so we can assist you in the best possible way.