We at ommrudraksha are committed for ensuring customer satisfaction with any product that you have ordered from us. If you are not satisfied with any product, we will accept returns within 15 days as follows:
In the unlikely event that any product (product means rudraksha mala, rudraksha beads, rudraksha mukhi, ratna, jewellery, rudraksha bracelet, rudraksha for disease, rudraksha for women) you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you have had ordered, you can return the product product (product means rudraksha mala, rudraksha beads, rudraksha mukhi, ratna, jewellery, rudraksha bracelet, rudraksha for disease, rudraksha for women) unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 15 days from the date on which these goods are delivered.
Note: Products that have been used are cannot be returned in this manner. These include jewellery and beads or mala.(used means : the product was used for a length of time)
We will accept returns of only mala if the product is not to your liking. You can return any product that fails to meet your expectation, no questions asked, as long as it is in its original packaging and is accompanied with its invoice.
Note: Gift items given along with the product should also be returned as is condition.
We will refund the money the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the payment mode was Cheque or DD, we will send you a cheque (not a DD). Cheques will be sent only to the billing address of the customer.
The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.
Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank.